83 per cent of Indian Businesses Invest in Conversational AI, Reveals New Infobip Report
Jul 03, 2024
New Delhi [India], July 3: A new report from global cloud communications platform, Infobip revealed that brands prioritize customer interaction by increasing budget allocations to improve the overall experience. In India, 83 per cent of businesses in IDC's Future of Customer Experience Survey 2023 are investing heavily in customer service/support interactions to deliver superior customer satisfaction. The Infobip report "Driving Meaningful Customer Engagement with Conversational AI" features insights from leading IT market research and advisory firm IDC.
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